Refund Policy

At EveryNourish, your satisfaction is our priority. We understand that there may be occasions where you need to return a product. Our refund policy is designed to be as hassle-free as possible, and we will do our best to process your return quickly and efficiently.

Cancellation Before Shipment

If you decide to cancel your order before it has been shipped, please contact us immediately at +39 06 1234 5678. If the order has not left our Roma facility, we will be able to cancel your order and issue a full refund to your original payment method.

Returns & Refunds for Online Orders

We accept returns within 30 days of receipt, provided the item is in its original, unused condition, and in its original packaging. To initiate a return, please contact us with your order number and details about the product you wish to return.

Non-returnable Items

Please note, certain items are not eligible for return due to health and hygiene reasons. This includes any food items that have been prepared and are not in their original sealed packaging.

Refund Process

Once your return is received and inspected by our team in Roma, we will send you a notification of receipt. If your return is approved, we will process a refund to your original payment method within a certain amount of days, depending on your bank or credit card company's policies.

Refunds for In-store Purchases

For items purchased in our physical store located at Via Margherita, 47, Roma, 00185, Italy, the same return window of 30 days applies, and items must be in their original packaging and condition. Refunds will be provided in the original form of payment with receipt or proof of purchase.

Damaged or Incorrect Orders

If you receive a damaged item or your order is incorrect, please contact us within 48 hours of receiving your order. We will make arrangements to send a replacement or refund your order, including any shipping fees.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at +39 06 1234 5678 and send your item to our address provided during the initial contact.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

Refund Delays

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at +39 06 1234 5678.

Contact Us

If you have any questions regarding our refund policy, please contact us at +39 06 1234 5678 or visit us at Via Margherita, 47, Roma, 00185, Italy.

Last updated: April 1, 2023